ASSALAM O ALAIKUM

dear expert maloom ye karna hai k mainy ek friend se jis k gher ptcl dsl hai us sy connection lia hai or apny ghr tp link ki device lagai hai ab musla hai ye k ghr k sab mob or pc us pr sahi chal rhy hain mgr kuch mobile pe jesy k mery pass samsung j7 hai us per google play sotore or google ki id open nhi hoti hai or ghr main doosry sumsung mob pr b na tu facebook chalta hai na hi google play store jab k whtsapp imo browsing sab thik chalta hai or han jb k Q mobile pr play store work kar rha hai or face book bhi.
ptcl office complain ki tu wo bol rhy hain k apki device ka issue hoga
plz kindly help me.