There is an urgent need to leverage the benefits that modern technology affords the common man and to ensure that the same is used for giving them the voice they need. With this goal in mind, Prime Minister Imran Khan recently launched the Pakistan Citizen Portal, a place where people can lodge complaints, get their issues addressed and gain invaluable insights on improving grassroots governance.
The Citizen Portal app has been termed as an innovative program that can enable citizens to have their say in governmental affairs. Through the app, citizens can register their complaints and suggestions for the government ministries, offices and departments.

It is available as a mobile app (Android only for now), however, citizens will also be able to send feedback via email, letters, or telephone.

The Prime Minister said the citizens can raise their voices online and the departments and offices concerned will be bound to respond in the specific timeline to address their complaints and the PM Office will be overseeing the progress on those issues.

The online portal aims to connect 4,000 government offices and is regarded as the first of its kind in the country.